Skip to content
PURE YogaTV
  • Live Stream
  • Login
    • Logout
  • My Account
  • Help

FAQ – HELP

Help – Frequently Asked Questions (FAQ’s)

Audio Classes

a

How do I find audio classes?

There is an AUDIO CLASS link in the top menu. You can also find classes by using the right side CLASS TYPE search or TEACHER search. If you do not see the AUDIO CLASS menu option, you are either not login in or you do not have the membership level that gives you access to this content. You can always upgrade to see the content.
Category: Audio Classes
Permalink
  • wings io says:
    January 13, 2021 at 1:45 pm
    Your comment is awaiting moderation. This is a preview, your comment will be visible after it has been approved.

    This is ensured after the tests performed, encapsulating all varied prospects
    and possibilities which can venture any hurt patch
    generating remove GTA 5 money.

  • Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    Conversion Issues

    a

    Why did I get a welcome email when I am already a member of YogaTV?

    We recently moved PURE YogaTV from pureyogatexas.com/yogatv to its own platform. In doing so, we migrated over your membership the best we could. Some user information, such as your password, were not able to be imported. The welcome email a notification to you of the new platform and your new login credentials.

    Category: Conversion Issues
    Permalink

    Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    Live Stream

    a

    Why can’t I access some of the live stream classes?

    Live stream classes are available by membership type. If you can not access the particular class you are interested in, you might not have the membership level that gives you access to the content. You can always upgrade to view the content.

    Category: Live Stream
    Permalink

    Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    a

    Where are the PURE Action classes?

    PURE Action is a 501c3 non-profit dedicated to yoga research and providing free yoga classes. Effective January 1, 2021, we are no longer offering free live stream classes.  Free content can be found on our Youtube channel where we have curated some of our best video content and have developed some youtube only content.  Please subscribe to our youtube channel here. 

    Category: Live Stream
    Permalink

    Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    a

    I’m trying to access a live stream class right now and my login doesn’t work!

    Try the Forgot Password option. Please see help/FAQ regarding Forgotten Password issues.

    If you are in immediate need of access to a live stream, please email helpdesk@pureyogatv.com.

    Category: Live Stream
    Permalink
  • PURE YogaTV Membership Team says:
    August 31, 2020 at 8:53 am

    Rob, sorry for the confusion. We have reviewed the links and corrected the error.
    – Carolyn

    Reply
  • Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    Login

    a

    The Reset Password Link doesn’t work

    If you forget your password, use the Forgot Password option to get a reset password link sent to you. If this link does not work, this is often due to multiple reset emails being requested.

    Here are a few tips:

    • Only request a reset password link once.
    • The email may take a few minutes to get to you.
    • If you ask multiple times, make sure you are using the most recent reset password link.
    • Be patient, it is a computer program, not a miracle worker. Please give the system time to reset.
    • Try cutting and pasting the link into a private or incognito browser.
    • Clear your cache, then try the link again.

    Invalid Verification Data Provided, cannot continue

    This notification happens when more than one Forgot Password link is requested multiple times within a short period of time. If you get this message, be sure to shut down any PURE YogaTV tabs/windows open. Wait a few minutes, then request a new link. The email with the link may take several minutes to get to you. Please wait before requesting a new link.

    If none of that works, please email helpdesk@pureyogatv.com. We will answer your email as soon as possible.

    Category: Login
    Permalink

    Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    a

    My login doesn’t work.

    We are so sorry you are having trouble accessing your classes! Try typing in your user name and rather than using “tab” to go to the password field, use the mouse to click into the password field. Then type in your password, do not paste it in.

    If this doesn’t work, you can try the “Forgot Password” link.

    If this ultimately doesn’t work, email us at helpdesk@pureyogatv.com and we will send you a new login credential.

    Category: Login
    Permalink
  • Monika Ganey says:
    July 14, 2020 at 1:33 pm

    Hello I cannot login into yogatv I have a monthly membership but when I try to retrieve the password it says my email is invalid.

    Reply
    • PURE says:
      July 14, 2020 at 1:55 pm

      Monika, I have updated your membership to the new platform. We are in the process of migrating everyone over and hadn’t gotten to your membership. Look for a welcome email in your email, there will be new login credentials and a link to access to the new platform. Your access to the old platform will be removed.

      Reply
  • Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    a

    I forgot my password.

    Under Login, you can use the “Forgot Password” function to receive a link to reset your password.  Only ask for one reset password.  Make sure if you have requested multiple times that you use the most current email link. If you do not see an email in a few minutes, please check your spam.  If you still do not have an email, please email helpdesk@pureyogatv.com.  Email is answered during regular business hours.

    Tips:

    • Fully exit the website and close your browser before you click on the reset password link.
    • Then open email and click on reset password link.
    Categories: Login, Membership
    Permalink

    Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    Membership

    a

    I forgot my password.

    Under Login, you can use the “Forgot Password” function to receive a link to reset your password.  Only ask for one reset password.  Make sure if you have requested multiple times that you use the most current email link. If you do not see an email in a few minutes, please check your spam.  If you still do not have an email, please email helpdesk@pureyogatv.com.  Email is answered during regular business hours.

    Tips:

    • Fully exit the website and close your browser before you click on the reset password link.
    • Then open email and click on reset password link.
    Categories: Login, Membership
    Permalink

    Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    a

    GIFT – How do I purchase a GIFT MEMBERSHIP?

    To purchase a gift membership, you must be a member of PURE YogaTV and logged in. You can sign up for a FREE membership here.

    Once logged in, you can purchase one of the current membership levels here. Make sure in the checkout process you check the box for THIS IS A GIFT!

    You will find your gift redemption information in MY ACCOUNT. Simply go to MY ACCOUNT, near the bottom is the gift redemption link information. Copy this link, give to the gift receiver. They will use that link to redeem.

    You can update your payment information or cancel the gift membership through MY ACCOUNT.

    Category: Membership
    Permalink

    Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    a

    Don’t you have a a free trial?

    Yes! You can register with PURE YogaTV and receive your first 10 days free! You will have full access to all member content. Upon the end of your 10 days, you will automatically be enrolled in our Platinum Membership.

    Category: Membership
    Permalink

    Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    Video on Demand

    a

    What is video on demand?

    Video on demand (VOD) is a digital service brought to you by PURE YogaTV and in partnership with PURE Yoga LLC that allows its members to access fitness and yoga classes, workshops, special events and more.

    Category: Video on Demand
    Permalink

    Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    a

    I can’t find a certain video.

    You can find video classes through the CLASS TYPE search or TEACHER search on the right side bar. If you can’t find the class, you can also use the search function at the top menu.

    Category: Video on Demand
    Permalink

    Comment on this FAQ Cancel reply

    Your email address will not be published. Required fields are marked *

    Load More

    Video Class Type

    Teachers

    Afton Atina Audra Beth Brooke Carolina Carolyn Chrissy Christopher Cicely Danna Erin Gianna Gil Henry Jeff Jess Jim John Kirk Kristin Laine Laura Lea Mardy Marla Maryam MonicaL MonicaO NoraP Raj Rosalyn Sharan Terri Tirzah Vanessa

    Inferno Hot Pilates Jump Start – Youtube Playlist

    Classes

    Yoga

    Fitness

    Meditation

    Audio Only

    PURE YogaTV

    Terms and Conditions

    Become an Affililate

    Contact Us

    Connect with Us!


    • Facebook

    • Instagram

    • YouTube

    • Email
    2020 Pure YogaTV
    Theme by Colorlib Powered by WordPress