FAQ – HELP

There is an AUDIO CLASS link in the top menu. You can also find classes by using the right side CLASS TYPE search or TEACHER search. If you do not see the AUDIO CLASS menu option, you are either not login in or you do not have the membership level that gives you access to this content. You can always upgrade to see the content.

We recently moved PURE YogaTV from pureyogatexas.com/yogatv to its own platform. In doing so, we migrated over your membership the best we could. Some user information, such as your password, were not able to be imported. The welcome email a notification to you of the new platform and your new login credentials.

Live stream classes are available by membership type. If you can not access the particular class you are interested in, you might not have the membership level that gives you access to the content. You can always upgrade to view the content.

PURE Action is a 501c3 non-profit dedicated to yoga research and providing free yoga classes. Effective January 1, 2021, we are no longer offering free live stream classes.  Free content can be found on our Youtube channel where we have curated some of our best video content and have developed some youtube only content.  Please subscribe to our youtube channel here. 

Try the Forgot Password option. Please see help/FAQ regarding Forgotten Password issues.

If you are in immediate need of access to a live stream, please email helpdesk@pureyogatv.com.

If you forget your password, use the Forgot Password option to get a reset password link sent to you. If this link does not work, this is often due to multiple reset emails being requested.

Here are a few tips:

• Only request a reset password link once.
• The email may take a few minutes to get to you.
• If you ask multiple times, make sure you are using the most recent reset password link.
• Be patient, it is a computer program, not a miracle worker. Please give the system time to reset.
• Try cutting and pasting the link into a private or incognito browser.
• Clear your cache, then try the link again.

Invalid Verification Data Provided, cannot continue

This notification happens when more than one Forgot Password link is requested multiple times within a short period of time. If you get this message, be sure to shut down any PURE YogaTV tabs/windows open. Wait a few minutes, then request a new link. The email with the link may take several minutes to get to you. Please wait before requesting a new link.

If none of that works, please email helpdesk@pureyogatv.com. We will answer your email as soon as possible.

We are so sorry you are having trouble accessing your classes! Try typing in your user name and rather than using “tab” to go to the password field, use the mouse to click into the password field. Then type in your password, do not paste it in.

If this doesn’t work, you can try the “Forgot Password” link.

If this ultimately doesn’t work, email us at helpdesk@pureyogatv.com and we will send you a new login credential.

To update your password, you must be logged in. If you can not login, please use the “forgot password” function on the login screen.

If you are logged in, use the top menu and location My Account. Click in My Account. Click UPDATE. A new window will pop up where you can update your password.

If you need further assistance please email helpdesk@pureyogatv.com. We will answer your email as soon as possible.

Under Login, you can use the “Forgot Password” function to receive a link to reset your password.  Only ask for one reset password.  Make sure if you have requested multiple times that you use the most current email link. If you do not see an email in a few minutes, please check your spam.  If you still do not have an email, please email helpdesk@pureyogatv.com.  Email is answered during regular business hours.

Tips:

• Fully exit the website and close your browser before you click on the reset password link.
• Then open email and click on reset password link.

Under Login, you can use the “Forgot Password” function to receive a link to reset your password.  Only ask for one reset password.  Make sure if you have requested multiple times that you use the most current email link. If you do not see an email in a few minutes, please check your spam.  If you still do not have an email, please email helpdesk@pureyogatv.com.  Email is answered during regular business hours.

Tips:

• Fully exit the website and close your browser before you click on the reset password link.
• Then open email and click on reset password link.

To purchase a gift membership, you must be a member of PURE YogaTV and logged in.

Once logged in, you can purchase a membership here. Make sure in the checkout process you check the box for THIS IS A GIFT!

Example of screen that shows up.

You will find your gift redemption information in MY ACCOUNT. Simply go to MY ACCOUNT, near the bottom is the gift redemption link information. Copy this link, give to the gift receiver. They will use that link to redeem.

You can update your payment information or cancel the gift membership through MY ACCOUNT.

Yes! You can register with PURE YogaTV and receive your first 10 days free! You will have full access to all member content. Upon the end of your 10 days, you will automatically be enrolled in our Platinum Membership.

Video on demand (VOD) is a digital service brought to you by PURE YogaTV and in partnership with PURE Yoga LLC that allows its members to access fitness and yoga classes, workshops, special events and more.

You can find video classes through the CLASS TYPE search or TEACHER search on the right side bar. If you can’t find the class, you can also use the search function at the top menu.