Help – Frequently Asked Questions (FAQ’s)
We recently moved PURE YogaTV from pureyogatexas.com/yogatv to its own platform. In doing so, we migrated over your membership the best we could. Some user information, such as your password, were not able to be imported. The welcome email a notification to you of the new platform and your new login credentials. Live stream classes are available by membership type. If you can not access the particular class you are interested in, you might not have the membership level that gives you access to the content. You can always upgrade to view the content. PURE Action is a 501c3 non-profit dedicated to yoga research and providing free yoga classes. These classes are taught by certified yoga teachers and offered free (donations are appreciated). Register with PURE YogaTV is required. Try the Forgot Password option. Please see help/FAQ regarding Forgotten Password issues. If you are in immediate need of access to a live stream, please email helpdesk@pureyogatv.com. Rob, sorry for the confusion. We have reviewed the links and corrected the error. If you forget your password, use the Forgot Password option to get a reset password link sent to you. If this link does not work, this is often due to multiple reset emails being requested. Here are a few tips: This notification happens when more than one Forgot Password link is requested multiple times within a short period of time. If you get this message, be sure to shut down any PURE YogaTV tabs/windows open. Wait a few minutes, then request a new link. The email with the link may take several minutes to get to you. Please wait before requesting a new link. If none of that works, please email helpdesk@pureyogatv.com. We will answer your email as soon as possible. We are so sorry you are having trouble accessing your classes! Try typing in your user name and rather than using “tab” to go to the password field, use the mouse to click into the password field. Then type in your password, do not paste it in. If this doesn’t work, you can try the “Forgot Password” link. If this ultimately doesn’t work, email us at helpdesk@pureyogatv.com and we will send you a new login credential. Hello I cannot login into yogatv I have a monthly membership but when I try to retrieve the password it says my email is invalid. Monika, I have updated your membership to the new platform. We are in the process of migrating everyone over and hadn’t gotten to your membership. Look for a welcome email in your email, there will be new login credentials and a link to access to the new platform. Your access to the old platform will be removed. Under Login, you can use the “Forgot Password” function to receive a link to reset your password. Only ask for one reset password. Make sure if you have requested multiple times that you use the most current email link. If you do not see an email in a few minutes, please check your spam. If you still do not have an email, please email helpdesk@pureyogatv.com. Email is answered during regular business hours. Tips: Under Login, you can use the “Forgot Password” function to receive a link to reset your password. Only ask for one reset password. Make sure if you have requested multiple times that you use the most current email link. If you do not see an email in a few minutes, please check your spam. If you still do not have an email, please email helpdesk@pureyogatv.com. Email is answered during regular business hours. Tips: Yes! You can register with PURE YogaTV and receive your first 10 days free! You will have full access to all member content. Upon the end of your 10 days, you will automatically be enrolled in our Platinum Membership. Video on demand (VOD) is a digital service brought to you by PURE YogaTV and in partnership with PURE Yoga LLC that allows its members to access fitness and yoga classes, workshops, special events and more. You can find video classes through the CLASS TYPE search or TEACHER search on the right side bar. If you can’t find the class, you can also use the search function at the top menu. Audio Classes
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